Charlene Crusoe-Ingram

In recent months, Charlene began a new phase of her career as the Senior Vice President of Human Resources and Chief Human Resources Officer at the Atlanta Housing Authority. In this position, Charlene is responsible for managing the Human Resource function and providing a long-term strategic Human Resource platform for the organization. Prior to becoming a member of the Atlanta Housing Authority team, Charlene filled a similar role at NDC Health.

Charlene began as a consultant for NDC Health, conducting organizational design work for the Chairman of the Board and Chair of the Compensation Committee. This work evolved into a three-year contract as Executive Vice President at NDC Health.

Prior to joining NDCHealth, Charlene was a senior executive at The Coca-Cola Company. During her 15 years at Coca-Cola, Charlene held various leadership roles. The most recent of which was Corporate Vice President of Diversity Strategy & Culture for The Coca-Cola Company. In this key role, Charlene was responsible for leading and integrating the company’s global diversity strategy initiatives and providing leadership and stewardship of the company’s billion-dollar Empowerment and Entrepreneurship Program.

Before leading Coca-Cola’s diversity initiatives, Charlene served as Senior Vice President of Organization and People Strategy and a key member of Coca-Cola North America’s senior leadership team. She led a staff of 140 people and managed a $35 million operating budget. This important role positioned Charlene as the North America representative on a team dedicated to resolving a class-action lawsuit filed by African American employees in 1998. Additionally, she created and implemented several people strategies that ranged from a proprietary selling system; execution of a strategic organizational alignment plan involving more that 1,000 employees; to the first market-driven compensation program for the company.

Charlene began her human resources career at Northwestern Mutual Life where she developed proactive Equal Employment Opportunity and affirmative action programs that incorporated a management-training element. From there, she joined American Hospital Supply Corporation to direct the compensation and benefits function of one of its manufacturing facilities. She later applied those skills and her interest in healthcare to the position of Divisional Personnel Manager at Abbott Laboratories’ Pharmaceutical Products Division.

Early in her career, Charlene developed an interest in employment services. She earned an MA in Guidance/Personnel Services from Bradley University in Peoria, Illinois.

Her community involvement includes services as chairperson of INROADS/Atlanta Board of Directors, an affiliate of INROADS Inc., the nation’s largest non-profit source of salaried corporate internships for high performing Black, Latino and American Indian college students. She also served as a member of the Board of Trustees of Knoxville College in Tennessee, the Atlanta Women’s Foundation, and the Contemporary (Nexus Art Center). Charlene is also an alumna of Leadership Atlanta.